Shipping policy

At All 4 Pawz Pet Supplies, we are committed to providing a transparent and reliable delivery experience. Please review our shipping operations and timeframes below.

1. Shipping Destinations

We currently ship exclusively within the United Kingdom. We do not offer international shipping at this time.
All orders are shipped directly from our UK-based facility in Bridgwater. We do not use overseas warehouses or third-party international fulfillment centers.

2. Shipping Costs & Carriers

  • Standard Shipping: £4.99 GBP (Flat Rate)

  • Carriers: We utilize reliable, tracked services through Royal Mail and DPD to ensure the safe delivery of your pet supplies.

3. Order Processing & Delivery Timeframes

To calculate your estimated delivery date, please combine our handling time with the transit time.

  • Order Cut-Off Time: 4:00 PM (GMT)

  • Handling Time: 1 to 2 business days from Monday to Saturday (excluding Sundays and UK public holidays). Orders placed after the 4:00 PM cut-off will begin processing the following business day.

  • Transit Time: 3 to 5 business days.

Example: An order placed on Monday at 2:00 PM GMT will be processed by Wednesday (Handling) and delivered between Saturday and the following Wednesday (Transit).

Order Cancellations

Orders can be cancelled within 24 hours of placement. After dispatch, cancellations are no longer possible and must follow the return process.

4. Order Tracking

Once your order has been dispatched from our Bridgwater facility, you will receive a shipping confirmation email containing your tracking number. Please allow between 12 and 24 hours for your tracking information to become active and update within the carrier's system.

5. Incorrect Shipping Addresses

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If you realize an error has been made, please contact us immediately at support@allforpawspetsupplies.shop. If the order has already been dispatched, we cannot redirect it, and we are not liable for packages delivered to an incorrect address provided by the customer.

6. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, Customers are encouraged to notify us of any damaged, defective, or incorrect items within a reasonable timeframe after delivery, accompanied by appropriate photographic evidence, to ensure a timely resolution.

  • Lost/Stolen Packages: If your tracking indicates the package was delivered but you have not received it, please check with neighbors and your local sorting office. If it remains lost, contact our support team so we can open an official investigation with Royal Mail or DPD.

7. Contact Information

For any questions regarding your delivery, our support team is ready to assist you: